Privacy Policy

Dear users, considering the nature of the business activity of the company DAXINTIMO DOO Sjenica , it is necessary and unavoidable that we collect certain types of personal data about our customers and site users.

However, as the interest of our customers is our first priority, we inform you that we have organized technical and administrative conditions in this sense in order to adequately protect the personal data of our customers and site users.

In this regard, we inform you that we collect, process and store your personal data in the manner determined by the current Personal Data Protection Act ("Official Gazette of RS" No. 87/2018), as well as other relevant legal and by-laws. from this area.

We are obliged to take care that there is no misuse of your data that you have entrusted to us, and you can be sure that we will use the data that you have provided us only for purposes permitted by law, and that we will not make it available to other persons without a legal basis.

Please read the privacy policy carefully before registering and purchasing. We inform you that we will assume that every time you visit this site, as well as during registration and purchase, you are familiar with the privacy policy and that you agree with it in its entirety.

In accordance with the Personal Data Protection Act as well as other relevant legal and by-law provisions, as handlers of your data it is our duty to inform you of your rights in relation to the processing of personal data that we carry out and our obligations as handlers of personal data, the purpose for which the data is collected and the purpose for which the processing is applied.

We inform you that we determine the purpose and method of processing your personal data that we collect and we ensure that the processing of personal data is carried out in accordance with positive legal regulations and in order to prevent the loss, misuse or alteration of customer personal data, as well as to take care on the protection of your data.

Below you can read more about the reasons why we collect your data and how we process your data:

Personal data controller and who processes your data
The controller of your personal data is:
DAXINTIMO DOO SJENICA with headquarters in Sjenica, ul. Naserova 21,
MB: 21038270, PIB: 108633665,
Legal representative director Vahid Hamidović
Person responsible for personal data processing: Vahid Hamidović
contact person responsible: vahid.daxintimo@gmail.com

• Purpose and legal basis for processing your data

We process your data in accordance with the relevant legal provisions that allow the purpose of processing, namely:

- Based on your consent - which means that the person to whom the personal data refers has consented to the processing of his personal data for one or more specifically specified purposes;

In the specific case, it is about your consent, i.e. consent to the processing of personal data that you give us during each data processing that we do. It is carried out by indicating to you in advance what data about you we need and for what purpose, and you agree to such data processing.

When it comes to the processing of data based on your consent, we inform you that you can "withdraw" your consent for processing, that is, subsequently revoke it at any time. The withdrawal of consent does not affect the permissibility of data processing that we carried out before the withdrawal of consent, when you gave your consent to such processing in advance. That is, all the data we collected about you based on your consent before the revocation was collected in a legal way, but your revocation prevents us from continuing to collect data about you.

- for contract execution which you have concluded with us or for taking actions, at the request of the person to whom the data refer, before the conclusion of the contract;

We process and collect your data to the extent necessary for execution of the contract which you accept and conclude with us when you register on our site, all in order to manage your registration, your purchases, as well as to be able to respond to your inquiries, requests and complaints as soon as possible, as well as to provide you with the products you ordered deliver in the manner and under the conditions that we previously agreed upon.

- If processing is necessary in order to comply with legal obligations which we have as handlers of your data in accordance with the law;

- if processing is necessary in order to protect vital interests the person to whom the data refer or another natural person;

- if processing is necessary in order to perform tasks in the public interest or execution of the operator's legally prescribed powers;

For the above-mentioned legal reasons, we collect your data in order to fulfill the corresponding legal obligations we have as a registered company or for the purpose of vital interests or performing tasks of public importance.

- processing is necessary in order to achieve our legitimate interests as a controller or third parties , unless these interests are usually overridden by the interests or basic rights and freedoms of the person to whom the data refer, which require the protection of personal data.

- The purpose of data processing in order to achieve the legitimate interests of our company;

We think we have legitimate interest for the processing of your data for marketing and market research purposes, i.e. in order to follow your wishes and interests and thereby adapt and improve our product program and achieve better communication with customers, all with the aim of adapting our products and business in the best way your requirements and offer you products that fully meet your wishes.

• Data that we collect and process about you

- Your identification data (name and surname, address, contact phone number, email address, language and market from which you communicate with us, number of personal identification document - for tax reasons in case of product return)

- Economic data and transaction data (your card number and validity period in case of payment by card during purchase, information about your purchases, orders)

- Geolocation or search link information (location data, device identification number or advertiser ID, purchase history, demographic data, number of site visits, pages visited).

The data we have collected is necessary for us to provide the highest quality service and the best possible communication with you.

We use the data we collected from the registered user in order to:

- Processing orders, responding to inquiries or complaints, providing different payment methods to our customers, providing refunds to customers in the event of a return, in order to filter the content of the site according to your needs and to provide you with a better overview of the products we think you are interested in in accordance with the data we have previously collected about you and enable you to participate as a registered user in the various promotions and discounts we offer.

We use the data we have collected in a legal manner and for marketing purposes based on your specific consent to investigate your wishes and pretensions towards certain products and to inform you about special benefits, discounts, prize games, new products and how we would conduct market research, in the sense of sending appropriate inquiries, surveys, etc., all with the aim of improving the quality of our products and services.

• Insight into collected data

Our employees at DAXINTIMO DOO SJENICA, whose contracts contain a clause on the obligation to keep business secrets, have access to your personal data, as well as independent service providers to the extent necessary to deliver our products in the agreed manner and within the agreed deadlines.

We share your data with:

Public enterprise "Pošta Srbije", Belgrade
Takovska 2, 11120 Belgrade, PAK: 135403

The working hours of the organizational part of the Post of Serbia responsible for receiving and processing electronic mail - the office is from 7:30 a.m. to 3:30 p.m.

The address for receiving e-mail is posta.rs@posta.rs

Registration number: 1-23306-00, Commercial Court in Belgrade
Account number: 160-800-04, Bank Intesa, Belgrade
PIB: 100002803
Identity number: 07461429

• Transferring personal data to another country or international organization

If it happens that for some reason it is necessary to transfer personal data to another country, part of its territory or to an international organization, be sure that the transfer of data will only be carried out if it is established that that other country, part of its territory or that international organization ensures an adequate level of personal data protection.

It is considered that an adequate level of protection is provided in the countries and international organizations that are members of the Council of Europe Convention on the Protection of Individuals with regard to the automatic processing of personal data, i.e. in the countries, on parts of their territories or international organizations that have been determined by the European Union to provide an adequate level of protection.

• Period of storage of your personal data

We inform you that the data you have provided to us is stored as long as necessary to achieve the purpose for which the data was provided, or to the extent required by the relevant legal regulations.

Below we indicate how long we keep your data depending on the purpose for which it was collected:

- We keep the data you provided to us during registration on the internet portal as long as you are a registered user, i.e. until your account is deactivated. If you deactivate your account, we will keep the data for the next six months from the day of deactivation, in order to resolve any complaints that may have arisen during that period.

- Data related to the purchase and delivery of goods - we process until the moment when the purchase in question is completed, including the time to resolve objections, complaints or requests regarding the delivered goods;

- Data related to your inquiries or requests - we store and process them to the extent necessary to fulfill your request or respond to your inquiry.

- The data we have collected for marketing purposes - for which you have given us your consent, we keep until the moment you revoke your consent;

- data collected through interaction with you (such as purchase analysis, IP address, device analysis, re-targeting marketing, etc.) during the website will be deleted within 24 months from the date of their collection.

If, due to certain legal obligations, we are required to keep the data longer, we will keep it as much as the positive legal regulations require.

After the retention period expires, we delete personal data permanently or make it anonymous, so that it can no longer be linked to a specific individual.

• The rights you exercise as a person whose data is processed

You have the right to request from us:

Access to data - you have the right to information about whether we process your personal data and access to that data;

- Correction of data - you have the right to have your inaccurate personal data corrected without undue delay, and you have the right to complete your incomplete personal data, which includes providing an additional statement;

- Deleting data - you have the right to request the deletion of certain data we have collected about you;

- the right to limit data processing - you have the right to restrict the processing of your personal data;

- the right to object to processing - if you believe that it is justified in relation to the special situation in which you are, you have the right to submit an objection to the processing of your personal data at any time;

- data portability - you have the right to receive your personal data that you have previously provided to us in a structured, commonly used and electronically readable form and you have the right to transfer this data to another operator without interference from our side if the processing is based on consent and if the processing is automated;

- You have the right to revoke your consent to data processing - you have the right to revoke your consent at any time, provided that the revocation of consent does not affect the permissibility of data processing that we carried out prior to the revocation of consent based on your consent to data processing prior to the revocation;

- You have the right to submit a complaint to the Commissioner - You have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Processing if you believe that we have in any way violated your right regarding the processing of personal data

- To provide information - you have the right to provide you with information about the source of the personal data and, if necessary, whether the data comes from publicly available sources;

• Processing of data on minors

We do not collect, retain or process the data of minors.

A minor in the sense of the Personal Data Protection Act means a person under the age of 15. A minor who has reached the age of 15 can independently give consent for the processing of personal data in the use of information society services.

• Contact for the purposes of submitting a complaint or resolving a complaint

If you need to solve any doubt, misunderstanding or exercise your rights in accordance with the Law in any way, please contact us in one of the following ways:

Address for receiving company mail:

DAXINTIMO DOO SJENICA
headquarters in SJENICA, ul. Naserova 21
email: vahid.daxintimo@gmail.com

If you decide to send a corresponding inquiry or complaint regarding your data, we inform you that this is possible and that in that case we will ask you a copy of a certain identification document, and all this in order to identify you as the holder of the right to request insight into certain information and to make sure that we deliver confidential personal information to the person who is authorized to receive such information.